HomePlan NZ is following the Government’s COVID-19 guidelines and advice, which are available online at www.covid19.govt.nz.  

Pre-Appointment Precautions:

Hazard notice: The customer is to advise if the property has been attended or occupied by any person who in the last 14 days has been unwell, been instructed to self-isolate, or has been in contact with a confirmed case of COVID-19. 

Getting keys: Use of lockboxes preferred.  Keys are to be cleaned down prior to being made available to us.

Preparing the property:  Please have all internal doors open, all confidential information concealed and any mess tidied away.  The general rule is to help us touch as little as possible to do our job.  We will turn the lights on and off.

During the Scan Appointment:

Prefer that the property is vacant: We can work quicker and safer if the property is vacant while we attend.  We work in with each customer’s contact tracing system and requirements. 

Use of PPE: If warranted by potential onsite hazards, HomePlan technicians will wear disposal gloves while entering, preparing and exiting the property, and when touching any surfaces including door locks, door handles and light switches.

After the Scan Appointment:

Clean down: All HomePlan equipment is cleaned down between appointments.  Technicians will wash their hands frequently, and when this is not possible between appointments, use an alcohol-based hand sanitizer.

Contact tracing: Customers must be able to supply details of recent attendees of each property including name, date/time and contact details should it be needed for contact tracing.  The same is available from HomePlan, should you need it.